Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Transwestern
  2. Emergency Procedures
    1. Emergency Telephone Numbers
      1. Emergency Telephone Numbers
    2. Bomb Threat
      1. Bomb Threat via Telephone
      2. Bomb Threat via Mail
      3. Bombs by Mail
      4. Telephone Bomb Threat Checklist
    3. Evacuation Procedures
      1. Emergency Evacuation Preparation
      2. Disabled or Handicapped Individuals
      3. All Clear Signal
    4. Explosion/Chemical/Hazardous Waste
      1. Explosion/Chemical/Hazardous Waste
    5. Fire Emergency Procedures
      1. In the Event of a Fire
      2. Safe Evacuation Tips
      3. Fire Extinguishers
      4. Fire Prevention Rules
    6. Other Emergencies
      1. Civil Disturbance/Riots
      2. Robbery/Theft/Vandalism
      3. Accident or Illness
      4. Elevator Emergencies
    7. Weather Related Events
      1. Power Failure
      2. Severe Weather
      3. Snow and Ice
  3. Forms
    1. Forms

Bomb Threat via Telephone

  • Keep the threat maker on the line as long as possible. Ask him or her to repeat the message.
  • Obtain as much information from the threat maker as possible (checklist form is attached ):
    • Exact time the call is received
    • Exact location of bomb
    • Time of detonation
    • Outside appearance or description of bomb
    • Reason for planting it
    • Do not interrupt the caller while he/she is talking
    • Note the caller’s exact wordsListen for background noises that may help determine where the call was madeListen to the voice (male/female), voice quality (calm, excited, etc.), accents and speech impediments
    • Ask him/her to repeat the message, if possible
  • Tell the caller that the building is occupied and the bomb might cause serious injury or the deaths of many innocent people.
  • Call the police at 911, give them as much of the following information as possible:
    • Your name
    • Your location
    • Your phone number
    • Time of bomb threat
    • Name of anyone listening in on the threat callName and work location of any employee threatened by the caller
    • Time bomb is supposedly set to explode